Frequently Asked Questions

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Cover is securely underwritten by certain underwriters at Lloyd’s, who are authorised under the Insurance Act 1973 to write Australian insurance business.  The product disclosure statement issued to the policy holder is through their agent Woodina Underwriting Agency Pty Ltd. Woodina holds an Australian Financial Services License (AFSL No. 418755) and is authorised to arrange, issue and provide general advice on general insurance products to Australian residents.

Yes you can. The beauty of your Certified Diamond Insurance insurance policy is that it is not attached to your home and contents insurance policy. In the event that you wish to insure additional items, they can be added separately to their own individual policies via your customer MyVault account.

Yes. As we only insure certified diamonds and only for replacement, we are able to provide some of the most competitive premium prices in the market place. Additional benefits when insuring with us include our Certified Diamond Insurance Selected Jewellers choice option, an annual diamond health check and clean.

No. Unlike your standard home and contents insurance where you pay an excess for a claim, your Certified Diamond Insurance policy has no excess when making a claim.

Yes, as an Australia and New Zealand resident. You are also covered anywhere in the World providing any one trip does not exceed 30 days unless cover is agreed with us prior to departure.

Our fast and efficient online claims service is designed to have your certified diamond replaced quickly with the same quality stone you originally had.

Once you have lodged your claim online, Certified Diamond Insurance will liaise with your choice of jeweller, the underwriters and YOU to make the replacement process as quick and easy as possible.

In most cases, once the online application process is completed, which typically for items between $5,000AUD and $40,00AUD takes around 5 minutes, you are instantly covered. This can be done instore or online through the Certified Diamond Insurance website.

Yes there is. The minimum amount we insure is certified diamonds from $5000 AUD up to $50,000 AUD. Items above $40,000 AUD may be subject to additional underwriting conditions and therefor need additional time to approve.

Yes you do! As part of the additional benefits when insuring with a Certified Diamond Insurance policy you have the choice of jeweller option. This will enable you to go back to your original Jeweller and have them replicate the original piece.

Please fill out the online claims form. Don’t worry if you don’t have all the required information, a member of our claims team will contact you and will then guide you through the next steps.
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